Terms of service

Terms of Service

Last updated: July 17, 2026

IMPORTANT — PLEASE READ CAREFULLY

THESE TERMS OF USE AND CONDITIONS OF SERVICE (“TERMS” OR “AGREEMENT”) CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND SBMF LTD, TRADING AS FRILUME.

BY ACCESSING OR USING FRILUME.COM, CREATING AN ACCOUNT, OR PLACING AN ORDER THROUGH THE WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE WEBSITE OR PURCHASE PRODUCTS THROUGH IT.

THESE TERMS CONTAIN IMPORTANT PROVISIONS CONCERNING:

  1. DISCLAIMERS OF WARRANTIES IN SECTION 16;

  2. LIMITATIONS OF LIABILITY IN SECTION 17;

  3. DISPUTE-RESOLUTION REQUIREMENTS IN SECTION 18; AND

  4. INDEMNIFICATION OBLIGATIONS IN SECTION 19.

THESE PROVISIONS FORM AN ESSENTIAL BASIS OF THIS AGREEMENT.

PRODUCT SAFETY DISCLOSURE

YOU MUST READ AND FOLLOW ALL PRODUCT INSTRUCTIONS, WARNINGS, CONTRAINDICATIONS, AGE RESTRICTIONS, CARE INSTRUCTIONS, AND SAFETY INFORMATION PROVIDED WITH A FRILUME PRODUCT OR DISPLAYED ON THE APPLICABLE PRODUCT PAGE.

FRILUME IS NOT RESPONSIBLE FOR INJURY, DAMAGE, LOSS, OR REDUCED PRODUCT PERFORMANCE CAUSED BY MISUSE, UNAUTHORIZED MODIFICATION, IMPROPER STORAGE, FAILURE TO FOLLOW INSTRUCTIONS, OR USE FOR A PURPOSE FOR WHICH THE PRODUCT WAS NOT INTENDED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

BY USING A FRILUME PRODUCT, YOU ACCEPT RESPONSIBILITY FOR USING IT SAFELY AND IN ACCORDANCE WITH ALL APPLICABLE INSTRUCTIONS.

Your use of frilume.com, including its pages, customer-account features, checkout, and other services operated through the domain, is governed by these Terms.

The Website is owned and operated by SBMF LTD, trading as Frilume (“Frilume,” “We,” “Us,” or “Our”).

The term “Website” means frilume.com and all associated pages, functionality, content, services, and checkout features controlled by Frilume.

The term “You” or “Your” means any person accessing or using the Website or purchasing a product through it.

We provide the Website, including the information, products, tools, and services available through it, subject to Your acceptance of these Terms and all policies incorporated by reference.

We may update these Terms from time to time by posting a revised version on the Website. Changes will apply prospectively from the stated effective date.

Your continued use of the Website after a revised version becomes effective constitutes acceptance of the revised Terms for that continued use. The version in effect when an order is placed will generally govern that order.

Table of Contents

  1. Website Use & Eligibility

  2. Privacy & Security

  3. General Conditions & User Conduct

  4. Products for Personal Use Only

  5. Product Safety; No Medical Advice; Accuracy of Information

  6. Modifications to Website, Products & Prices

  7. Payment

  8. Order Placement & Acceptance

  9. One-Time Purchases Only

  10. Shipping

  11. Delivery Confirmation & Risk of Loss

  12. Returns, Refunds & Replacements

  13. Chargebacks & Payment Disputes

  14. Social Media

  15. Intellectual Property

  16. Disclaimer of Warranties

  17. Limitation of Liability

  18. Dispute Resolution

  19. Indemnification

  20. Third-Party Websites & Services

  21. Testimonials, Reviews & Submissions

  22. Copyright Complaints

  23. Electronic Communications

  24. Force Majeure

  25. Assignment

  26. No Waiver

  27. Severability

  28. Termination & Survival

  29. Entire Agreement

  30. Governing Law & Jurisdiction

  31. Contact Information

1. Website Use & Eligibility

By accessing the Website or agreeing to these Terms, You represent and warrant that:

  1. You are at least the age of legal majority in Your place of residence;

  2. You have the legal capacity to enter into a binding contract;

  3. You have read, understood, and agree to these Terms;

  4. All information You provide is accurate, current, and complete; and

  5. Your use of the Website complies with applicable law.

If You use the Website on behalf of a company, organization, or other legal entity, You represent and warrant that You have authority to bind that entity to these Terms.

If You do not have that authority, You must not use the Website on behalf of the entity.

The Website is not intended for use by children under sixteen years of age.

Products may be purchased only by persons legally capable of entering into the applicable transaction.

2. Privacy & Security

Our Privacy Policy explains how We collect, use, disclose, retain, transfer, and protect Personal Information.

The Privacy Policy is incorporated into these Terms by reference.

By using the Website, You acknowledge that Your Personal Information will be handled as described in the Privacy Policy and any cookie or collection notice displayed when information is collected.

You are responsible for maintaining the security and confidentiality of:

  • Your customer-account credentials;

  • Your email account;

  • Your devices;

  • Your payment methods; and

  • Any password or authentication method used to access the Website.

You must notify Us promptly if You believe that Your account or information has been used without authorization.

3. General Conditions & User Conduct

All aspects of the Website are protected by applicable copyright, trademark, database, design, trade-dress, and other intellectual-property laws.

You do not acquire ownership of the Website or its content by accessing, downloading, purchasing from, or using it.

You agree not to use or attempt to use the Website, products, or services for an unlawful, fraudulent, abusive, or unauthorized purpose.

Prohibited conduct includes:

  • Hacking, penetration testing, or attacking the Website or its infrastructure;

  • Attempting to gain unauthorized access to an account, database, server, or system;

  • Uploading or transmitting viruses, malware, ransomware, spyware, or malicious code;

  • Interfering with the Website’s operation, security, checkout, or payment systems;

  • Circumventing security, access-control, fraud-prevention, or privacy features;

  • Using bots, scrapers, crawlers, automated purchasing tools, or similar systems without prior written consent;

  • Collecting or harvesting information about other users;

  • Impersonating another individual or organization;

  • Providing false, misleading, incomplete, or fraudulent information;

  • Using an unauthorized or stolen payment method;

  • Engaging in refund, return, promotional, or chargeback abuse;

  • Uploading threatening, defamatory, obscene, abusive, discriminatory, or unlawful material;

  • Harassing, intimidating, or discriminating against another person;

  • Soliciting or encouraging unlawful activity;

  • Infringing intellectual-property, privacy, publicity, or other third-party rights;

  • Reselling or commercially exploiting products without authorization;

  • Interfering with another person’s use of the Website; or

  • Committing any other unlawful or unauthorized act.

We may suspend or terminate Your access to the Website if We reasonably determine that You:

  1. Violated these Terms or another incorporated policy;

  2. Provided false or misleading information;

  3. Engaged in fraudulent, abusive, or harmful conduct;

  4. Created a security, legal, financial, or reputational risk;

  5. Infringed the rights of Frilume or another person; or

  6. Used the Website in a manner inconsistent with its intended purpose.

We may also pursue any lawful remedy available to Us.

4. Products for Personal Use Only

Unless We expressly agree otherwise in writing, products purchased through the Website are provided for personal, household, and non-commercial use only.

You must not:

  • Resell or redistribute products;

  • Purchase products on behalf of an unauthorized reseller;

  • Represent Yourself as an authorized Frilume dealer;

  • Remove or alter product labels or safety information;

  • Modify or reverse-engineer a product;

  • Create counterfeit or imitation products;

  • Export products in violation of applicable law; or

  • Commercially exploit a product, its packaging, or associated materials.

Unauthorized resale may compromise product origin, storage, safety, quality, and traceability.

Unauthorized resale may void discretionary guarantees, return privileges, promotional benefits, or warranties to the extent permitted by law.

We reserve the right to:

  • Limit order quantities;

  • Reject bulk orders;

  • Cancel suspected reseller orders;

  • Restrict purchases by customer, household, address, payment method, or region; and

  • Refuse service to unauthorized resellers or distributors.

5. Product Safety; No Medical Advice; Accuracy of Information

5.1 Product Safety

You must use each product only for its intended purpose and in accordance with all instructions and warnings.

Before use, inspect the product for visible damage, missing components, contamination, defects, or other conditions that may make use unsafe.

Do not use a product that appears damaged, defective, incomplete, or unsafe.

Where appropriate, discontinue use and seek qualified professional advice if You experience:

  • Unexpected or worsening pain;

  • Skin irritation;

  • An allergic reaction;

  • Numbness;

  • Swelling;

  • Dizziness;

  • Reduced circulation;

  • Loss of balance; or

  • Another adverse or unusual effect.

You must not modify, disassemble, combine, or use a product in a manner not authorized by its instructions.

5.2 No Medical Advice

Information on the Website is provided for general informational and educational purposes only.

Unless expressly stated otherwise in legally authorized product information, Frilume products and Website content are not intended to:

  • Diagnose a disease or medical condition;

  • Provide a medical diagnosis;

  • Replace professional medical care;

  • Prescribe treatment;

  • Cure a disease;

  • Prevent a disease; or

  • Replace medication or a treatment plan.

Website content is not individualized medical advice and is not a substitute for consultation with a physician or other qualified healthcare professional.

Consult an appropriate healthcare professional before using a product where You:

  • Have a pre-existing medical condition;

  • Have recently undergone surgery;

  • Are pregnant or nursing;

  • Have circulation or nerve problems;

  • Use an implanted medical device;

  • Take medication;

  • Have an allergy or sensitivity;

  • Are receiving medical treatment; or

  • Are uncertain whether the product is suitable for You.

Do not disregard professional medical advice or delay seeking care because of information on the Website.

5.3 Individual Results

Individual experiences and results may vary.

Results may depend on factors including:

  • Age;

  • Physical condition;

  • Product suitability;

  • Correct sizing or fit;

  • Frequency and duration of use;

  • Consistency;

  • Lifestyle;

  • Existing health conditions; and

  • Compliance with instructions.

Testimonials, reviews, demonstrations, photographs, or descriptions of customer experiences do not constitute a promise or guarantee that You will obtain the same result.

5.4 Accuracy of Information

We attempt to provide accurate product descriptions, images, prices, availability information, promotions, shipping information, and instructions.

The Website may nevertheless contain:

  • Typographical errors;

  • Inaccuracies;

  • Omissions;

  • Outdated information;

  • Incorrect pricing;

  • Incorrect availability;

  • Display errors; or

  • Technical errors.

We reserve the right to correct errors, update information, cancel an affected order, or modify Website content at any time.

If We cancel an order because of an error after payment has been captured, We will refund the applicable amount to the original payment method.

We attempt to display product colors and images accurately, but We cannot guarantee that a device or screen will reproduce them precisely.

Minor variations in color, texture, packaging, manufacturing, or appearance may occur and do not necessarily constitute a defect.

6. Modifications to Website, Products & Prices

We reserve the right to modify, suspend, restrict, or discontinue any part of the Website at any time.

We do not guarantee that:

  • Every Website feature will remain available;

  • Every product will remain in stock;

  • A particular price or promotion will continue;

  • A specific payment method will remain available; or

  • The Website will operate without interruption.

Product prices, descriptions, discounts, bundles, promotional offers, and shipping rates may change without prior notice.

Changes will not retroactively increase the amount due on an order already accepted by Us.

Any offer displayed on the Website is void where prohibited by law.

Products may be available exclusively online and in limited quantities.

Purchases remain subject to Our Shipping Policy, Cancellation & Refund Policy, Payment Policy, and other applicable terms.

7. Payment

Unless another currency is clearly displayed during checkout, orders are processed in United States dollars.

By submitting payment information, You represent and warrant that:

  1. You are authorized to use the selected payment method;

  2. The information provided is complete and accurate;

  3. Sufficient funds or credit are available;

  4. You authorize the applicable order amount; and

  5. You will pay any lawful amount due under the transaction.

Your bank, card issuer, or payment provider may impose:

  • Foreign-transaction fees;

  • Currency-conversion fees;

  • Interest;

  • Overdraft charges;

  • Cross-border charges; or

  • Other account-related fees.

Frilume does not control and is not responsible for third-party financial-institution fees.

Payments are processed through Shopify and applicable third-party payment providers.

Payment authorization or capture does not guarantee that an order has been accepted.

We may request additional payment or identity verification before accepting an order.

Complete payment terms are provided in Our Payment Policy, which is incorporated into these Terms.

8. Order Placement & Acceptance

Submitting an order constitutes an offer to purchase the selected products under these Terms.

An automated order-confirmation email confirms only that We received the order. It does not constitute final acceptance.

We may accept, reject, limit, modify, or cancel an order for reasons including:

  • Product unavailability;

  • Pricing or description errors;

  • Payment failure;

  • Suspected fraud;

  • Unauthorized payment;

  • Incomplete verification;

  • Incorrect or undeliverable address information;

  • Excessive order quantities;

  • Suspected resale;

  • Violation of Our policies;

  • Legal or regulatory restrictions; or

  • Another lawful reason preventing fulfillment.

An order is generally accepted when it enters fulfillment or is shipped, subject to applicable law.

If We cancel an order before shipment, We will issue a refund for the cancelled products to the original payment method.

To the fullest extent permitted by law, We are not liable for indirect losses arising solely from Our lawful refusal to accept or fulfill an order.

8.1 Customer Cancellation

You may request cancellation within three hours of placing an order.

Cancellation requests must be submitted to:

Email: info@frilume.com
Telephone: +44 7537 132859

The request must include Your full name, order number, purchase email address, and a clear cancellation instruction.

An order successfully cancelled within the three-hour period will receive a full refund without a cancellation fee.

Once an order has entered fulfillment or has shipped, it cannot ordinarily be cancelled.

Complete cancellation terms are governed by Our Cancellation & Refund Policy.

The three-hour cancellation period does not limit any right concerning a delayed or unshipped order that cannot lawfully be restricted.

9. One-Time Purchases Only

All purchases through frilume.com are one-time purchases.

Frilume does not currently offer:

  • Subscriptions;

  • Recurring billing;

  • Automatic product replenishment;

  • Automatic shipments;

  • Paid memberships; or

  • Automatic renewals.

Completing an order authorizes only the payment shown for that order.

Frilume will not automatically charge the payment method for a future order without a new transaction or separate express authorization.

10. Shipping

Frilume currently ships to eligible addresses within the United States.

Orders ordinarily require one to two business days for processing.

Orders placed after 11:00 a.m. Pacific Time will ordinarily begin processing on the next business day.

Estimated standard transit time is four to fifteen business days after the order has been transferred to the carrier.

Processing and transit times are estimates and are not guaranteed.

You are solely responsible for providing a complete, accurate, current, and deliverable shipping address.

We are not responsible for delivery problems caused by incorrect or incomplete information supplied by You.

If We cannot ship an order within the represented shipment timeframe, We will provide any delay notice, consent option, cancellation opportunity, or refund required by applicable law.

Complete terms concerning processing, delivery estimates, carriers, delays, missing packages, returned packages, and shipping charges are stated in Our Shipping Policy.

11. Delivery Confirmation & Risk of Loss

To the fullest extent permitted by applicable law, title to and risk of loss for products pass to You when the products are transferred to the shipping carrier at the applicable fulfillment facility.

A delivery scan recorded by the carrier at the shipping address supplied by You constitutes evidence of delivery, even when a physical signature was not obtained.

Once a package is marked as delivered:

  • Our ordinary delivery obligation is considered complete;

  • You are responsible for securing the package;

  • You must investigate a missing package with the carrier; and

  • A refund or replacement is not automatically due solely because You cannot locate the package.

These terms do not exclude responsibility for:

  • A verified fulfillment error by Frilume;

  • Shipment to an address different from the address supplied by You;

  • Fraud or willful misconduct; or

  • Liability that cannot lawfully be excluded.

The Shipping Policy governs missing, stolen, damaged, delayed, and delivered-but-not-received packages.

12. Returns, Refunds & Replacements

Cancellations, returns, refunds, replacements, exchanges, damaged products, and the 90-day satisfaction guarantee are governed by Our Cancellation & Refund Policy.

That policy is incorporated into these Terms by reference.

Eligibility may depend on requirements including:

  • A timely claim;

  • Completion of a mandatory trial period;

  • Proof of purchase;

  • Proof of use;

  • Prior return authorization;

  • Use of the assigned return address;

  • Tracked return shipping;

  • Return of required components; and

  • Inspection of the returned product.

Unless otherwise required by law or stated in the Cancellation & Refund Policy, the following may be non-refundable:

  • Items marked final sale or non-returnable;

  • Original shipping charges;

  • Actual outbound shipping costs on an order provided with free shipping;

  • Gift cards, where offered;

  • Promotional gifts not returned;

  • Customer-paid expedited or optional service fees; and

  • Products that do not satisfy return-eligibility requirements.

You are responsible for return shipments except where Frilume authorizes and agrees to pay return shipping for a verified damaged, defective, or incorrect product.

Frilume is not responsible for a customer return lost, stolen, damaged, or misdirected during return transit.

13. Chargebacks & Payment Disputes

Customers are strongly encouraged to contact Frilume before initiating a chargeback or payment dispute.

Except where a shorter deadline must be met to preserve a legal, card-network, bank, or payment-provider right, You should allow Frilume at least ten business days to investigate and respond to a complaint.

If a chargeback or payment dispute is filed, Frilume may:

  • Contest the dispute;

  • Provide transaction and order records;

  • Provide tracking and delivery evidence;

  • Provide customer communications;

  • Provide refund, usage, and return records;

  • Suspend a duplicative refund request;

  • Restrict future purchases;

  • Cancel pending unshipped orders;

  • Recover products for which payment was reversed;

  • Seek legally recoverable fees or losses; and

  • Take other lawful fraud-prevention or recovery action.

You may not receive both a Frilume refund and a payment reversal for the same amount.

Nothing in this section restricts a non-waivable right to dispute a transaction in good faith.

Complete chargeback terms are also stated in Our Payment Policy and Cancellation & Refund Policy.

14. Social Media

This section applies to interactions with Frilume accounts, pages, advertisements, content, or communities on third-party social-media platforms.

Third-party platforms may include Facebook, Instagram, TikTok, YouTube, Pinterest, X, and other services.

Those platforms are not operated by Frilume and are governed by their own terms and privacy policies.

Comments and opinions posted by users are the responsibility of the users who submit them and do not necessarily reflect Frilume’s views.

We may moderate, hide, remove, report, or restrict content or users where permitted by the applicable platform.

You must not use Frilume’s social-media presence to:

  • Harass another person;

  • Publish unlawful or defamatory material;

  • Impersonate another person;

  • Distribute spam;

  • Promote fraud;

  • Infringe intellectual-property rights;

  • Publish another person’s private information; or

  • Make false claims about Frilume or its products.

15. Intellectual Property

15.1 Ownership

All content associated with the Website, including text, graphics, product photographs, illustrations, logos, icons, videos, audio, software, layouts, designs, databases, product descriptions, interfaces, and digital materials, is owned by or licensed to Frilume.

The content is protected by applicable copyright, trademark, design, database, trade-dress, and other intellectual-property laws.

You acquire no ownership right by accessing or using the Website.

15.2 Limited License

Subject to these Terms, Frilume grants You a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and view the Website for lawful, non-commercial purposes.

You must not, without prior written permission:

  • Copy or reproduce Website content;

  • Publish or distribute content;

  • Modify or translate content;

  • Create derivative works;

  • Sell, rent, sublicense, or commercially exploit content;

  • Archive or mirror the Website;

  • Remove copyright or ownership notices;

  • Use content to train an artificial-intelligence or machine-learning system;

  • Use automated tools to extract Website content; or

  • Build another product or service using Frilume content.

15.3 Trademarks

The names Frilume, associated logos, product names, slogans, graphics, and branding may constitute registered or unregistered trademarks, trade names, or protected trade dress.

Nothing on the Website grants a license to use a Frilume trademark without prior written consent.

You must not use Frilume branding:

  • In a domain name;

  • In paid-search advertising;

  • As a social-media username;

  • On an unauthorized product;

  • In a misleading endorsement; or

  • In a way likely to cause confusion.

15.4 Copyright

You may view and print limited Website material for personal, non-commercial reference, provided that all ownership notices remain intact.

This permission may be revoked at any time.

You must destroy any copied material when the permission or Your access is terminated.

16. Disclaimer of Warranties

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, THE WEBSITE, ITS CONTENT, AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE FULLEST EXTENT PERMITTED BY LAW, FRILUME DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF:

  • MERCHANTABILITY;

  • SATISFACTORY QUALITY;

  • FITNESS FOR A PARTICULAR PURPOSE;

  • TITLE;

  • NON-INFRINGEMENT;

  • ACCURACY;

  • QUIET ENJOYMENT; AND

  • RESULTS.

FRILUME DOES NOT WARRANT THAT:

  1. THE WEBSITE WILL BE AVAILABLE WITHOUT INTERRUPTION;

  2. THE WEBSITE WILL BE SECURE OR ERROR-FREE;

  3. DEFECTS WILL ALWAYS BE CORRECTED;

  4. THE WEBSITE OR ITS SERVERS WILL BE FREE FROM HARMFUL CODE;

  5. WEBSITE INFORMATION WILL ALWAYS BE COMPLETE OR CURRENT;

  6. A PRODUCT WILL MEET EVERY CUSTOMER’S EXPECTATIONS;

  7. A PRODUCT WILL PRODUCE A PARTICULAR HEALTH, COMFORT, MOBILITY, OR WELLNESS RESULT; OR

  8. PRODUCT USE WILL BE APPROPRIATE FOR EVERY INDIVIDUAL.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES.

NOTHING IN THESE TERMS EXCLUDES A WARRANTY, GUARANTEE, REMEDY, OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FRILUME, SBMF LTD, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SUCCESSORS, ASSIGNS, LICENSORS, SERVICE PROVIDERS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO:

  • THESE TERMS;

  • THE WEBSITE;

  • WEBSITE CONTENT;

  • A PRODUCT;

  • PRODUCT USE OR MISUSE;

  • AN ORDER;

  • SHIPPING OR DELIVERY;

  • A THIRD-PARTY SERVICE;

  • LOSS OF DATA;

  • LOSS OF REVENUE;

  • LOSS OF PROFIT;

  • LOSS OF OPPORTUNITY;

  • LOSS OF GOODWILL;

  • BUSINESS INTERRUPTION;

  • PROCUREMENT OF SUBSTITUTE PRODUCTS; OR

  • ANOTHER INDIRECT OR CONSEQUENTIAL LOSS.

THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE CLAIM ARISES IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, STATUTE, OR ANOTHER LEGAL THEORY.

TO THE EXTENT THAT FRILUME IS FOUND LIABLE, FRILUME’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THE SAME PRODUCT, ORDER, OR EVENT WILL NOT EXCEED THE GREATER OF:

  1. USD $500; OR

  2. THE TOTAL AMOUNT PAID TO FRILUME FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT.

THE LIMITATION APPLIES TO ALL RELATED CLAIMS IN THE AGGREGATE AND IS NOT CUMULATIVE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR:

  • FRAUD OR FRAUDULENT MISREPRESENTATION;

  • WILLFUL MISCONDUCT;

  • DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE SUCH LIABILITY CANNOT BE EXCLUDED;

  • A DEFECTIVE PRODUCT WHERE LIABILITY CANNOT BE EXCLUDED;

  • A MANDATORY CONSUMER RIGHT; OR

  • ANOTHER LIABILITY THAT APPLICABLE LAW PROHIBITS FRILUME FROM EXCLUDING OR LIMITING.

18. Dispute Resolution

18.1 Informal Resolution

Before commencing formal legal proceedings, You and Frilume agree to attempt in good faith to resolve the dispute through direct written communication.

You must send a written dispute notice to info@frilume.com containing:

  • Your full name;

  • Order number, where applicable;

  • Contact information;

  • A description of the dispute;

  • Relevant documents;

  • The resolution requested; and

  • Any deadline that applies.

Frilume should be allowed at least ten business days to investigate and respond, except where waiting would cause You to lose a legal, payment-provider, limitation, or other mandatory right.

18.2 Court Proceedings

These Terms do not require mandatory arbitration.

If informal resolution is unsuccessful, either party may commence proceedings in a court with lawful jurisdiction under Section 30.

18.3 Optional Alternative Dispute Resolution

After a dispute arises, the parties may agree in writing to use:

  • Mediation;

  • Arbitration;

  • Online dispute resolution; or

  • Another alternative dispute-resolution process.

No party is required to agree to post-dispute arbitration.

18.4 Urgent and Protective Relief

Nothing in this section prevents either party from seeking:

  • An injunction;

  • Emergency relief;

  • Protection of intellectual-property rights;

  • Preservation of evidence;

  • Prevention of fraud;

  • A statutory complaint; or

  • Another urgent remedy.

19. Indemnification

To the fullest extent permitted by applicable law, You agree to indemnify, defend, and hold harmless Frilume, SBMF LTD, and their officers, directors, employees, contractors, agents, affiliates, successors, assigns, licensors, suppliers, and service providers from third-party claims, losses, liabilities, damages, costs, and reasonable legal expenses arising from:

  • Your material breach of these Terms;

  • Your unlawful use of the Website;

  • Your infringement of a third party’s rights;

  • Fraudulent conduct by You;

  • Content submitted by You;

  • Unauthorized commercial resale;

  • Your material misuse or unauthorized modification of a product; or

  • Your violation of applicable law.

Your indemnification obligation will not apply to the extent that the claim resulted from Frilume’s negligence, fraud, willful misconduct, breach of law, or other conduct for which responsibility cannot lawfully be transferred.

Frilume may control the defense and settlement of an indemnified claim, provided that We do not agree to a settlement imposing a personal admission or non-monetary obligation on You without Your consent.

20. Third-Party Websites & Services

The Website may contain links to, integrations with, or content from third-party websites and services.

These may include:

  • Shopify;

  • Payment providers;

  • Shipping carriers;

  • Social-media platforms;

  • Review platforms;

  • Analytics providers;

  • Advertising providers; and

  • Other external services.

Frilume does not control third-party websites or services and does not guarantee their:

  • Availability;

  • Accuracy;

  • Security;

  • Content;

  • Products;

  • Terms; or

  • Privacy practices.

Your use of a third-party service is governed by that service’s own terms and policies.

To the fullest extent permitted by law, Frilume is not responsible for losses caused solely by Your interaction with an independent third party.

21. Testimonials, Reviews & Submissions

“Submissions” include:

  • Reviews;

  • Ratings;

  • Photographs;

  • Videos;

  • Testimonials;

  • Comments;

  • Questions;

  • Feedback;

  • Suggestions;

  • Ideas; and

  • Other content provided to Frilume.

By providing a Submission, You grant Frilume a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to:

  • Use;

  • Reproduce;

  • Store;

  • Publish;

  • Display;

  • Distribute;

  • Translate;

  • Adapt;

  • Edit;

  • Format;

  • Create derivative works from; and

  • Use the Submission in advertising, marketing, social media, product pages, and other lawful business materials.

The license continues for as long as reasonably necessary for the purposes for which the Submission was provided, subject to applicable privacy, consumer, and intellectual-property law.

Where permitted by law, You waive moral rights necessary for the authorized use of the Submission.

You represent and warrant that:

  1. You own or control the Submission;

  2. You have authority to grant the stated license;

  3. The Submission is truthful and based on a genuine experience;

  4. The Submission does not infringe another person’s rights;

  5. The Submission does not contain unlawful, defamatory, or misleading content;

  6. Any person shown in submitted media consented to its submission and use; and

  7. You did not receive undisclosed compensation for the review.

We may moderate, reject, edit for formatting, remove, or decline to publish a Submission.

We will not materially alter the meaning of a review in a misleading way.

Testimonials and reviews describe individual experiences and do not guarantee typical or identical results.

22. Copyright Complaints

Frilume respects the intellectual-property rights of others.

If You believe that content on the Website infringes Your copyright, send a written notice to info@frilume.com containing:

  • Identification of the copyrighted work;

  • Identification and location of the allegedly infringing content;

  • Your full name and contact information;

  • A statement explaining why You believe the use is unauthorized;

  • A statement that the information supplied is accurate;

  • Evidence that You own the copyright or are authorized to act for the owner; and

  • Your physical or electronic signature.

Incomplete notices may delay Our review.

We may remove or restrict access to disputed content while investigating a credible complaint.

Nothing in this section represents that Frilume has appointed or registered a statutory copyright agent in any jurisdiction unless separately confirmed in an official filing.

23. Electronic Communications

By using the Website or providing Your contact information, You consent to receive electronic transactional communications relating to:

  • Orders;

  • Payments;

  • Shipping;

  • Delivery;

  • Customer accounts;

  • Returns;

  • Refunds;

  • Security;

  • Privacy requests;

  • Legal notices; and

  • Customer support.

Electronic communications may be delivered by email, customer-account notice, or Website notice.

Where legally permitted, an electronic notice satisfies a requirement that communication be in writing.

Marketing emails will be sent only where permitted under applicable law and may be unsubscribed from using the link in the message.

Consent to marketing is not a condition of purchase.

Frilume does not currently offer an SMS marketing or recurring SMS messaging program.

24. Force Majeure

To the fullest extent permitted by law, Frilume is not liable for delay or failure to perform caused by circumstances beyond Our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • Fire or flood;

  • Pandemics or epidemics;

  • Government action;

  • War;

  • Terrorism;

  • Civil unrest;

  • Strikes;

  • Labor disputes;

  • Carrier disruption;

  • Transportation interruption;

  • Supply-chain failure;

  • Cyberattack;

  • Utility failure;

  • Telecommunications failure;

  • Platform or payment-provider outage; or

  • Another event that could not reasonably have been prevented.

Performance deadlines will be extended for the duration of the event and a reasonable recovery period.

Nothing in this section eliminates a cancellation, refund, or other remedy that must be provided under applicable law.

25. Assignment

You may not assign, transfer, delegate, or sublicense Your rights or obligations under these Terms without Frilume’s prior written consent.

An attempted unauthorized assignment is void to the fullest extent permitted by law.

Frilume may assign or transfer its rights and obligations:

  • To an affiliate;

  • In connection with a merger;

  • In connection with an acquisition;

  • As part of a reorganization;

  • In connection with a financing;

  • As part of a sale of assets; or

  • To a lawful successor.

An assignment by Frilume will not reduce mandatory consumer rights.

26. No Waiver

A failure or delay by Frilume in exercising a right or remedy does not waive that right or remedy.

A partial exercise of a right does not prevent further exercise of that or another right.

A waiver is effective only when stated clearly in writing by an authorized Frilume representative.

A waiver relating to one event does not constitute a waiver relating to another event.

27. Severability

If a court or other authority determines that a provision of these Terms is unlawful, invalid, or unenforceable, the provision will be:

  1. Enforced to the fullest extent permitted by law;

  2. Modified to the minimum extent necessary to make it enforceable; or

  3. Severed if modification is not possible.

The remaining provisions will continue in effect.

28. Termination & Survival

Frilume may suspend or terminate Your access to the Website where:

  • You breach these Terms;

  • You engage in unlawful or abusive conduct;

  • Your activity creates a security or fraud risk;

  • You infringe another person’s rights;

  • Continued access would expose Frilume to legal risk; or

  • Another lawful basis exists.

Termination does not affect rights or obligations that arose before termination.

Provisions concerning intellectual property, payment obligations, disclaimers, liability, disputes, indemnification, submissions, governing law, and any provision intended by its nature to survive will remain effective after termination.

29. Entire Agreement

These Terms, together with the following policies and notices, constitute the entire agreement between You and Frilume concerning the Website and purchases made through it:

  • Privacy Policy;

  • Shipping Policy;

  • Cancellation & Refund Policy;

  • Payment Policy;

  • Product-specific instructions;

  • Product-specific guarantee terms; and

  • Other policies expressly incorporated by reference.

These documents supersede prior or contemporaneous discussions, representations, and agreements concerning the same subject matter.

If a product-specific written term conflicts with a general provision in these Terms, the more specific term will control for that product to the extent of the conflict.

Headings are provided for convenience and do not limit the meaning of a provision.

Ambiguities will be interpreted according to applicable law and will not automatically be resolved in favor of either drafting party.

30. Governing Law & Jurisdiction

These Terms and any non-contractual dispute arising from or related to them are governed by the laws of England and Wales, without regard to conflict-of-law principles.

Subject to mandatory consumer rights and rules of jurisdiction, the courts of England and Wales will have jurisdiction over disputes relating to these Terms.

Nothing in this section:

  • Removes a mandatory consumer protection;

  • Prevents a consumer from bringing proceedings in a home jurisdiction where applicable law permits or requires it;

  • Restricts a complaint to a regulatory authority;

  • Prevents a payment dispute made in good faith; or

  • Requires mandatory arbitration.

31. Contact Information

For questions, concerns, complaints, or legal notices concerning these Terms, contact:

Brand
Frilume

Legal Entity
SBMF LTD, trading as Frilume

Company Number
16269068

Email
info@frilume.com

Telephone
+44 7537 132859

Registered Office
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Returns

The registered office is not a product-return address.

Products may be returned only after authorization and only to the address supplied with the applicable Return Merchandise Authorization.

By accessing or using frilume.com, You acknowledge that You have read, understood, and agree to be bound by these Terms of Service.